Categories
Education Homelessness Lessons NYC PPOH

The Geriatric Adult Home.

During my time at PPOH, I spent one day a week working at a geriatric adult home.

An adult home is a residence that generally houses people with psychiatric conditions. They can be run by either public or private agencies. At best, they provide services and supports for the residents so they can live independently. At worst, they provide very little other than shelter; they just take people’s money. (The latter has resulted in a court order to shut down adult homes in New York.)

This particular adult home was small and housed people over the age of 60. My oldest patient was close to 100 years old. Before I started working there, I assumed that most of my patients would have cognitive impairment, such as mild to moderate dementia.

Well, I was wrong.

Certainly some of them had cognitive problems, but the majority of my patients had psychotic conditions, such as schizophrenia. Some of them had worked with numerous psychiatrists during their lifetimes, taken astounding amounts and types of psychiatric medication, and spent months to years in state psychiatric hospitals. A few of them reportedly underwent procedures like insulin shock therapy.

That they were still willing to talk to any psychiatrist humbled me.

Some of them had significant alcohol problems. Thankfully, most of them had stopped drinking by the time I met them. A few of them achieved sobriety after the age of 70.

Some of them had extensive homeless histories. Several had lived indoors for only a few years when I met them. Can you imagine people in their 60s and 70s who are homeless? plucking food from trash cans with their arthritic fingers? sleeping on disassembled cardboard boxes placed over heating grates?

This particular adult home was near a major New York City tourist attraction. People walked past it all the time without realizing what it was or who lived inside.

The residence itself featured a common area on the lower floor. There was a dining room that served three meals a day (8am, noon, and 5pm, with “tea time” at 3pm). Two clocks, one of which was broken, and an out of tune piano adorned the space. Chefs clattered around in the kitchen for 12 hours a day.

A large TV, a random collection of chairs, a pudgy sofa, and a leaning bookcase were in the living room. A computer over ten years old sat on an even older desk against the wall.

Halfway down the hallway—which had handrails every few feet—was the medication room. Against one wall were rows of shallow drawers, each labeled with the name and photo of a resident. The medication cart occupied one corner of the room. Underneath the large clamshell lid were circular slots that held small paper cups. Inside each cup were pills. A staff member would push the cart around during meals to administer medications.

If people did not attend meals, sometimes staff would go upstairs with the medication to the rooms of the residents. And sometimes the line between administering medication and coercion was blurred.

The rooms themselves resembled small hotel rooms. They each came furnished with a twin-sized bed and a pillow. Some of them also had a small writing desk and a chair. Residents were free to decorate and furnish their rooms as they wished. Almost all of them (who could afford it) bought televisions. Some hung framed art on the walls. Tchotchkes sat on nightstands. Others tacked photos of people—some they knew personally, some not—onto the worn walls.

Then there were residents—often those who had significant psychiatric symptoms—who did nothing to decorate their rooms. The walls were bare, the tiled floor was exposed, and when one sat in the solitary chair in the room, it looked like a scene from an institution.

They shared bathrooms, which were located out in the hall. There were no kitchens. If people could afford it, they put mini fridges and electric kettles in their rooms. The delivery guys from the local bodega routinely dropped off sodas, candy bars, meatballs, potato chips, and fruit.

Though a lot of people worked at the residence, there never seemed to be enough staff. Chefs cooked large quantities of food (that most of the residents did not like). Personal care staff performed thankless jobs: They helped residents shower, use the toilets, and dress themselves. Visiting nurses injected insulin and monitored blood pressures. Physical therapists encouraged people to walk more and taught them to walk safely, especially if they had walkers. Social workers helped coordinate appointments and offered informal counseling. An internist spent one day a week there.

The space I used for my office was literally the storage room for the recreational therapist. Amidst holiday decorations, arts and crafts supplies, and boxes of stuff, patients sat with me for 20 to 30 minutes. They would tell me about bedbug and cockroach infestations; deceased husbands; alcoholic mothers; instructions from God; “the one who got away”; the lack of fresh veggies and fruits with meals; the KGB officers in Times Square; constipation; bones in arms and legs dissolving overnight; talented children; the first time they were mentioned in the New York Times; the burden of using a walker; loneliness; the problems with liberals; the problems with conservatives; fears of death.

Though the internist and I worked there on different days, we worked together. He told me that I made his job easier. He definitely made my job easier. That experience alone strengthened my belief in the necessary collaboration between primary care and mental health (more on that later).

I am grateful that I had the chance to work with and learn from those patients. They taught me how to listen more and talk less. They demonstrated dignity in the midst of illness and aging. They showed me that people still want to learn and change, regardless of age. They reminded me not to take my youth and health for granted. They highlighted the value of laughter.

I learned that people, regardless of age, are just people. No one thinks that they will be 75 years old. Then, one day, you are.

Categories
Education Funding Homelessness NYC Policy PPOH

Project for Psychiatric Outreach to the Homeless.

In New York, I worked for an organization called Project for Psychiatric Outreach to the Homeless (PPOH). It has a humble history: Over 20 years ago, a group of psychiatrists were sitting around and discussing the need for psychiatric services for the homeless. They decided to volunteer their time and skills to this population.

The organization grew and, for both administrative and financial reasons, eventually became part of another social service organization, CUCS. At this point, PPOH serves more formerly homeless individuals than people who are currently homeless.

PPOH is not a big outfit. By the time I left, there were about 12 full-time psychiatrists, several part-time and per diem psychiatrists, and a handful of psychiatric residents. As a group, we worked at nearly 60 sites in three boroughs of New York City.

The job is atypical in many ways. PPOH psychiatrists are paired with different social service agencies to provide psychiatric services. The rationale is that social service agencies often don’t have the resources to employ psychiatrists. Furthermore, these agencies often do not know how to provide the support and supervision to psychiatrists. What they do have, however, are patients who would benefit from psychiatric services, but the patients either cannot or will not visit a psychiatrist in a clinic or other typical setting.

Thus, PPOH brings psychiatrists to the patients.

Funding for PPOH differs from funding for “mainstream” psychiatric services. PPOH receives funding from state and city agencies (government money), grants (from organizations like Robin Hood and van Ameringen), and fees from the social service agencies themselves. These fees are usually lower than what it would cost to hire a per diem psychiatrist directly.

Because PPOH did not receive money from Medicaid, it did not have to follow Medicaid rules and regulations. (PPOH would not be able to fulfill its mission if it did accept Medicaid funds, as Medicaid has requirements that physicians see patients in a physical locations designated as clinics. This contradicts the organization’s mission. While at PPOH, I often saw patients on sidewalks under scaffolding, in their apartments, etc.)

I was one of the few psychiatrists in the group who worked with an agency who worked with Medicaid, though because of the nature of the program (an Assertive Community Treatment program; more on that later), the regulations had little effect on my actual clinical work. It did influence the documentation I had to provide.

PPOH does not have any contracts with insurance companies (as the target population often did not have traditional insurance), which also means that there were no negotiations about reimbursement rates or discussions about concessions to have access to the patients on an insurance panel.

Thus, I essentially had a job outside of the US healthcare system, which, in many ways, was appropriate: The population I worked with was also generally outside of the US healthcare system. Despite this, we often viewed ourselves as “hot spotters“, as a few of our patients often crossed into the US health care system through ERs and hospitals.

Because of this funding structure, I worked as a salaried employee. There were no productivity expectations or bonuses. While this arrangement can result in people slacking off, my boss chose his employees carefully to prevent this problem.

Psychiatrists who choose to work at PPOH, however, do not work there for the money. The median salary for a psychiatrist in New York is apparently $228,815. During my time at PPOH, over 90% of psychiatrists in New York earned more money than me.

(Yes, the specter of student loans continues to haunt me and, of course, it would be nice to make more money, but let’s be honest: I was earning enough money to live comfortably in New York. Not everyone who lives there can say that.)

In exchange, I had the time and opportunity to work with those who often do not receive care. Many of these individuals had significant psychiatric conditions that contributed to their lack of employment, homelessness, and poverty. I had more control over how often and how long I got to see patients. Patients had easier access to me and I had the flexibility in my schedule for urgent appointments.

The idealist in me finds the fiscal realities of health care demoralizing. I don’t like thinking about how economics affects the relationships I have with patients. I didn’t go into medicine to think about that stuff. However, I do firmly believe that physicians should have a basic understanding of their clinic or department budgets. Form follows function. And form follows funds.

Next: What my job at PPOH actually looked like.

Categories
Consult-Liaison Education NYC

D5 Hold.

I had arrived in New York City only six weeks prior. It was the fifth week of my fellowship. I still couldn’t find some of the units in Bellevue Hospital.

“There’s a new consult,” the attending told me. “The patient is on a D5 hold. It could be interesting.”

I learned many new acronyms during my first few weeks in New York:

A PES is a Psychiatric Emergency Service. It means that psychiatric services are available in an emergency department. This, however, does not guarantee that the PES has its own dedicated space.

“There’s a PES in the city that is literally an open hallway of the emergency room. They put pink gowns on all the psychiatric patients,” a resident told me. “Can you imagine? No one wants to wear a pink gown. Patient privacy is out the window, too!”

A CPEP is a Comprehensive Psychiatric Emergency Program, which is part of a hospital system. As its name suggests, it offers comprehensive services: a mobile crisis unit (think of something like a Batmobile, holding a combination of social workers, nurses, and psychiatrists, that responds to urgent mental health situations in the community); a dedicated physical space that provides emergency psychiatric services in a hospital; and EOB beds.

“What are EOB beds?”

“Emergency observation beds. It’s like a mini-psychiatric unit in the emergency room. If someone gets hospitalized involuntarily and there aren’t any inpatient beds available, he can stay in an EOB bed. Or if someone comes in drunk, he can stay in an EOB bed until he sobers up. He doesn’t need to take up a bed in the hospital. It’s quieter in the EOB. They don’t have to see and hear all the stuff that happens in emergency room, like when a lot of nine-three-nines come in.”

“And a 9.39 is when someone is involuntarily committed to the hospital for psychiatric reasons, right?”

“Yup.”

I didn’t know what a “D5 hold” was.

The attending said, “A D5 hold is when someone is held involuntarily in the hospital because they haven’t been able to finish a course of treatment for tuberculosis. There are different levels. D5 is the most restrictive. Patients on D5 holds couldn’t—or wouldn’t—take the tuberculosis medications as outpatients or even under ‘directly observed therapy’, which is when they have to show up at a clinic and a nurse watches them take the medication.”

“Oh.”

“These patients on D5 holds often have severe substance abuse problems and personality disorders. They can be here for a long time.”

“Like how long?”

The attending chuckled.


There was a security guard posted outside the door. He glanced up at me.

“Hi, my name is Dr. Yang”—I pointed to my ID badge—”and I’m here to see—”

As he started to look away, he mumbled, “Talk to the nurses inside.”

I shut my mouth and peered through the thick glass windows. I saw open doors, but no people. As I was turning around to point this out to the guard, a nurse passed by. I shook my hand at her. After looking at my ID, she unlocked the door and let me in.

“Hi, my name is Maria Yang, I’m one of the psychiatric consult fellows and—”

“Oh, you’re from psych!” she said, pulling her glasses down while peering up at me. “You’re here to see George?”

“Yes—”

“—in that room.”


“How long have you been here, George?”

“Too long.”

“How long is ‘too long’?”

“I was stupid when I first got here, I was dicking around, I don’t know, I just didn’t think it was a big a deal. I was okay, ya know? I’m better now. I think I got six months left.”

“Six months left, okay. But how long have you been here?”

George was reclining on his bed. He looked up at the images he had taped to the wall; they were glossy magazine photos of slender women in bikinis. He sighed.

“When I was outside, I talked to women who looked like that all the time. They liked me. They wouldn’t leave me alone.”

“When’s the last time you had a conversation like that?”

He pushed himself up into a sitting position.

“Almost two years.”


For the next two months, I saw George on a weekly basis for informal psychotherapy. Thankfully, he was housed in the unit that didn’t require respiratory precautions. We didn’t have much privacy. His roommate offered to leave each time we met.

George told me that the last time he had been physically outside was the day he was forced to enter the hospital.

“I coulda left over a year ago, Doc, but some guy brought in dope and planted it in my pillow and told everyone else that I was dealing. I coulda killed him, I really coulda. They drew my blood around that time, Doc, ‘cuz they thought I was using, too. My rifampin level was low, it was too low, so they made me stay longer. And then this other thing happened and I couldn’t get out.”

He told me about the special Friday night meals: They had Chinese take-out last week. It was probably going to be tacos this week. He liked fried chicken the best.

“They give you these tokens if you do stuff. You make your bed, you clean up, you get tokens. Tokens get you chips and candy. They get you magazines sometimes, too.” He pointed at his paper harem.

He told me about all the different doctors involved in his care.

“I’ve trained a lot of the docs here, I met them when they were interns and now they’re big residents! They’re only here for a lil’ bit, though.”

Soon, my time came to rotate off service.

“Okay, see you, Doc. I only got four months left. Maybe you’ll see me outside, that’d be nice, right? You can meet all of my girls.” He winked at me.

Our paths never crossed again during my time in New York. And, thereafter, I never took for granted the daily opportunity to breathe fresh air.


References:

Categories
Lessons

Our Best Teachers.

Inside the church bookstore were rows of religious icons. Some were the size of newspapers; others were smaller than a deck of cards. Saints, the mother of God, and the Son of Man himself gazed serenely back at me.

The icons made me think of Kelly.[1. Kelly is based on an actual person, but all the details are fiction.] She was the patient of another psychiatrist at the agency. Kelly came to the office every morning and greeted me with the enthusiasm of a puppy chasing a frisbee.

“HELLOOOOOOOO, DR. YANG! How are you? You look wonderful today! The angels above are shining a special light upon you! Have a blessed day!”

How could I not smile with a greeting like that?

One day, Kelly came in wearing a purple backpack. After saying hello, she asked, “Would you like the see my icon?”

Pushing aside the thought of a small pictogram on a computer screen, I nodded. She pulled the backpack off and carefully unzipped the bag. Using her left hand she pulled out a panel of wood about the size of a standard sheet of paper. The lacquered surface reflected the fluorescent lights overhead. A man with a beard and a halo around his head looked back at me.

“Who is that?” I asked.

“That’s St. Christopher,” Kelly said, tilting the icon so she could look at it. “I got it at church last week.”

“Tell me about St. Christopher.”

St. Christopher is the patron saint of travellers. We ask St. Christopher to watch over us and keep us safe. That’s why I always carry him around in my backpack.”

I hadn’t thought about Kelly in months. Upon stepping inside the church bookstore, though, I heard her melodic voice and saw her broad smile with clarity.

I don’t know how many patients I have met. Probably over a thousand. Have I seen two thousand patients yet?

All of those people have helped me become the doctor I am today. They all taught me something about health, illness, diagnosis, treatment, and coping. Some of them wanted nothing to do with me; others wanted me to do something that I could not or would not do. Some of them highlighted my weaknesses; others trusted my strengths.

Practically all of them demonstrated extraordinary patience with me, especially during their times of suffering.

I don’t think I ever thanked Kelly for sharing herself with me. She reinforced the rewards of taking an interest in patients as people. I hope that she continues to find comfort in St. Christopher.

Steve Jobs made a remark during the commencement speech that he made at Stanford:

Again, you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.

I often don’t realize what lessons patients have taught me until months to years have passed. What I learned from one patient may not become apparent until another patient points it out. Sometimes a number of patients are trying to teach me the same lesson and I still don’t get it.

Patients aren’t dots. For doctors, they are some of our best teachers. Let’s not forget that.


Categories
Education Fiction

Timing.

It was 4:38pm and the consult pager beeped. The attending psychiatrist sighed with displeasure. That pager always seemed to go off during those last few minutes at work.

The resident returned from the phone call and reported, “It sounds like there’s a young woman who just got through surgery. She’s in the PACU (post anesthesia care unit) and won’t stop crying, no matter how much pain medication she gets. Surgery is asking for help.”

The attending looked at his watch and grunted. “We don’t have to do a full consult now. We can patch things over for the night and finish up tomorrow.”

His legs were long and the tassels on his loafers swished with each step he took. To keep up with him, the resident was almost running.

When they arrived in the PACU, the nurses looked up. As they put their heads back down, they wordlessly pointed to the other side of the room.

Laying in the gurney was a young woman who was sobbing. Her breaths were irregular, choked. Tears flooded her flushed cheeks and plastered locks of hair to her face. The hospital gown was too big for her and she was somehow slumped in a reclining position.

The attending approached and wrapped his hands around the railing of the patient’s gurney.

“My name is Dr. Tom.”

A new wave of tears washed over the patient. Shoulders quivering, she put her hands over her face and nodded at him.

“We’re from the psychiatry service.” He tilted his head to gesture at the resident standing behind him, who nodded and offered a meek smile. His speech was cool, clipped. “The surgeons say that you’ve been upset since the surgery. What happened?”

“I… don’t… know,” she sobbed through her fingers, her voice thin and strained.

“Are you feeling sad?”

Uncovering her face, she nodded. She raised a limp hand and wiped her eyes.

“Are you feeling scared?”

“I’m… so alone,” she blurted between gasps. “No one is here. No one is taking care of me.”

“Uh huh.”

The resident glanced at them. The patient looked distressed and the attending looked bored. The resident shifted uncomfortably.

“Miss, can I ask you a question?” Dr. Tom turned and cast a knowing glance at the resident: Pay attention. Here comes a clinical pearl.

The patient nodded, her red eyes still welling with tears.

“Were you sexually abused when you were a kid?”

The resident felt her breath catch in her throat.

The patient’s chin began to quiver. She tore her eyes away from the attending and buried her face in her hands. After choking on a few gasps, she mumbled, “Yeah.”

“Okay,” Dr. Tom said, leaning back and releasing the gurney rails. “Some people feel alone and scared after surgery. We’ll ask the nurses to give you more pain medication, that’ll help you feel more comfortable. We can talk more tomorrow morning, maybe about ways you can feel less lonely while you’re here.”

The patient nodded, sniffing.

“So we’ll see you tomorrow. Good-bye!” He flashed a toothy smile, waved, and walked away.

The patient looked at the resident, who waved weakly before turning to catch up with the attending.

Once out of PACU, the resident blurted, “Why did you ask her about sexual abuse?”

“Borderline personality disorder. They often have a history of sexual abuse. Her presentation was consistent with that diagnosis.”

She opened her mouth to say, No, I meant why did you ask her about it at that moment? Couldn’t it wait?

Instead, she heard herself say, “Oh. Thanks.”

“No problem,” he said, flashing that toothy smile at her. “Now you know what to ask when you see a similar patient in the future. Have a good evening!”

She watched him walk away and wondered if she had done the right thing.